Every quarter, someone asks: "What features does our product actually have?" The answers vary depending on who you ask. PM lists the marketing features. Engineering lists the technical capabilities. Sales lists what they demo. Nobody has the complete, current picture.
The wiki page titled "Feature List" was last updated 9 months ago by someone who's no longer at the company.
The Wiki Failure Mode
Wikis fail for feature documentation because:
- Features change faster than anyone updates the wiki
- Nobody's job is "maintain the feature wiki"